How ARG Care works
One relationship for you and your family, with the right professionals organised behind it.
From first call to ongoing support
You tell us what you need
A support, a location and a rough start date. Use a form or call us.
We find the right professional
From our network of vetted professionals and support workers, or by finding someone new who meets our checks.
You agree the details
Who will deliver the support, when, and at what price, in a written service agreement.
Support starts
We confirm the first session or shift and check in after it.
We stay responsible
We handle changes, invoicing and any concerns. Supports delivered under our registration are our responsibility.
Who delivers your support
Some supports are delivered by professionals we contract, such as an occupational therapist or a support worker. They deliver the support under ARG Care's NDIS registration, and ARG Care remains responsible for it.
Before anyone starts, we check their identity, qualifications and professional registration where needed, worker screening, insurance and ABN. A person checks every document. Nothing is approved automatically.
You'll always know who is delivering your support, and that they're working with ARG Care.
How payment works
| Plan type | How we're paid |
|---|---|
| NDIA-managed | We claim through the NDIA |
| Plan-managed | We invoice your plan manager |
| Self-managed | We invoice you or your nominee |
For NDIA-managed and plan-managed plans, prices stay within the NDIS price limits. We agree prices with you in writing before supports start.
Safeguards you can expect
Clear agreements
A written service agreement that covers what you'll receive, the cost, and how to change or end it.
If you live alone
If one worker will support you at home and you live alone, we'll check any risks with you first and agree how we'll keep in touch and check the support is working.
Feedback and complaints
Tell us anything, any time. We'll act on it, and you can also contact the NDIS Quality and Safeguards Commission.
Privacy
We only collect what we need, store it securely in Australia and never email health information.