Using your NDIS plan
What should an NDIS service agreement cover?
A service agreement sets out what you'll get, what it costs and what happens if things change. Here's what a good one covers.
Last checked against ndis.gov.au: 2 October 2026. The NDIA is updating its website for new legislation, so details may change.
In short
- Service agreements are strongly recommended, and required for some supports.
- A good agreement is written in plain language and agreed before support starts.
- You can ask questions, ask for changes and take time to read it.
What to look for
- The supports you'll receive, and how and when they'll be delivered
- The price of each support, and how travel is charged
- How the provider will claim or invoice, depending on how your plan is managed
- What happens if you or the provider cancel
- How to change the agreement or end it, and the notice needed
- How to give feedback or make a complaint
- What both of you are responsible for
When it's required
Service agreements are recommended for all supports and are required for some, including supported independent living and Specialist Disability Accommodation.
If something isn't right
Tell your provider first. If you're not happy with the response, you can contact the NDIS Quality and Safeguards Commission. NDIS Quality and Safeguards Commission (opens in a new tab)
At ARG Care
We'll go through the agreement with you before anything starts, including who will deliver your support. You can take it home, talk it over with family and ask us anything.